AG Glass

Integrated e-Business and Implementing ISO 9001: 2000

“Thanks to OLC (Europe) Ltd our quality team have implemented a world class business system that sets the precedent in the glass industry. This system is moving us ahead of the competition and will undoubtedly maintain our leading position in the industry.”

Glenn Day, Chief Executive


AG Glass Limited is a manufacturing company specialising in the design, manufacture and distribution of hermetically sealed glass units for commercial, industrial and domestic use.


The challenge for AG Glass was to rebuild their old ISO 9001: 1994 quality management system into a new business system compliant with the new ISO 9001: 2000 standard.


Over a four-month period a quality team worked together under the supervision of OLC to address this company-wide challenge. The focus was on working as a team and on maximum involvement in ISO 9001: 2000 system development from everybody at AG Glass – from sales to dispatch, from managing director to shop floor operators.

Key Interventions

  • Completion of a GAP analysis tool, comparing the requirements of ISO 9001:2000 to current practice in order to identify areas that required development and improvement
  • Project planning using simple practical tools like the OLC Mission-Objectives-Task board
  • Process mapping of business-wide activities and facilitation for documenting methods of work flow to deliver manufacturing improvements
  • Ensuring involvement and buy-in from all departments through interviews and process map reviews with all departmental managers and supervisors
  • Communication exercises: OLC facilitated the presentation of the new system to the owners, senior directors, managers and work force to communicate the new operational improvements for AG Glass


OLC (Europe) Ltd and AG Glass have created an integrated business system that:

  • Integrates all departments and other subsystems that were previously managed separately
  • Adds value through improved resource management and increased effectiveness of company processes
  • Is transparent and user-friendly and is available in electronic form over the company intranet and also to customers on the Internet
  • Is understood throughout the company
  • Is used for marketing and increases the credibility of AG Glass amongst customers, suppliers and investors
  • Provides a benchmark within the glass industry and hence positions AG Glass as an industry leader




e-Process Based Management

“OLC have helped us to develop a process based management system that is second to none.  Their consultants have helped us to integrate our existing ISO 9002:1994 Quality System and IT to deliver real improvements to our bottom-line performance.”

Robin Mountain, Factory Manager (Soreen Ltd)


Soreen Ltd produces an extensive range of food and snack products for sale within consumer markets.  They supply their products to all major retailers and supermarkets within the UK and have worked hard to develop a strong reputation for product choice and quality


To develop a process based management system compliant to ISO 9000:2000 and facilitate Soreen’s accreditation to the standard.


OLC (Europe) Ltd adopted a ‘top down’ approach to the development of a management system by first identifying and analysing Soreen’s key business processes.  This analysis was subsequently used to guide Soreen’s sub-process identification activities.  With all business processes identified, OLC consultants then helped Soreen to integrate their existing procedures and work-instructions within the revised management system, and to develop and deploy the Information Systems needed to distribute the system throughout the entire plant.

Key Interventions

  • The immediate identification of key business processes
  • Senior Management training on the key requirements of ISO 9000:2000, the accreditation process and how to utilise project management tools and techniques to achieve accreditation
  • A communications audit within the workplace
  • Briefings for staff to support the changes being implemented
  • The facilitation of a pre-assessment visit by EFSIS (Soreen’s chosen accreditation body)
  • An extensive gap analysis highlighting potential areas of weakness against the standard
  • The development of detailed project plans to guide Soreen’s improvement activities
  • The development of an on-line intranet based Process Based Management System


Soreen have now developed the Process Based Management System needed to develop their business in the future.  The system developed is fully compliant to the exacting requirements of ISO 9000:2000.  Every member of the Soreen Management Team has received training in both the requirements of the standard and how the standard can be used to facilitate World Class Manufacturing techniques. OLC’s intervention will form the foundation for long-term improvements within Soreen whilst providing the business with the information needed to manage their improvement activities efficiently and effectively.


CABOT Speciality Fluids

Process Based Improvement

Cabot is a global speciality chemicals and performance materials company headquartered in Boston, MA. The Company’s major products are carbon black, fumed silica, inkjet colorants, capacitor materials, and cesium formate drilling fluids. Cabot Specialty Fluids was established in 1996 to make cesium formate brine and powder products readily available to the oil industry. OLC (Europe) Ltd worked with the Aberdeen head quarters operation to develop improved process controls through training staff in total quality management, quality control and quality improvement techniques on the way to establishing ISO 9001: 2000 certification of systems.


Dr Chris Bamber and Dr James Boyes of OLC acting as trainers and quality consultants to CABOT worked with senior staff in Aberdeen to develop process mapping, control and improvements 2004/2005.


CABOT is globally recognised as a leader in fluids for the oil and gas industry.

The Vision

To deliver training to the staff at Aberdeen Headquarters so that they can maintain and service their ISO 9001 certification. Develop competent auditors and quality professionals that are aware of total quality management, quality control and quality improvement techniques.

The Process

Central to any business excellence regime is the control of processes both technical and transactional. This is why the corporate training delivered to CABOT employees focused on process mapping, control and improvement techniques as advocated by the international standard for quality management, ISO 9001.

The programme of training included internal audit training based on the principles outlined in ISO 19011 and provided staff with an overall view of business excellence models and business improvement techniques.

Staff developed competence in internal auditing, process mapping and procedure writing skills. Over a two year period Dr James Boyes and Dr Chris Bamber of OLC facilitated improvements to management systems at CABOT and staff know maintain successfully maintain their ISO 9001 system, with particular emphasis on the management of quality audits, management reviews, customer feedback analysis and business improvement programmes.

The Benefits

The corporate training and facilitation process with OLC identified key areas of process improvement for CABOT which led to continued certification to ISO 9001 and other international standards. CABOT continue to hold an enviable position within the oil and gas industry as leaders in the field of speciality drilling fluid provision.


Quantum Profile Systems Ltd

Process Based Improvement

Established over 40 years ago, QPSL is a leading manufacturer of specialist building products under the Quantum, Dacatie, Qwood and Q Lean Supply brand names. All those brands combine a strong manufacturing heritage with the latest lean production principles in order to create value as our customers see it. Quantum have recently engaged in system improvement activities and gained certification to ISO 14001, the environmental management systems standard, which now compliments their ISO 9001: 2008 quality systems certification with SGS. The introduction of lean manufacturing has led to one piece flow giving improved productivity and significant increases in profitability.


Dr Chris Bamber and Mr Enis Elezi of OLC acting as quality consultants to QPSL worked with senior staff in Oldham, UK to develop process mapping, control and improvements 2014.


QPSL is nationally recognised as the UK leader in stair nosing building products and is the largest supplier of stair nosing products in the UK.

The Vision

To deliver a program of continuous improvement, including training to the staff, at the Oldham Headquarters so that they can maintain and service their ISO 14001 and ISO 9001 certification. Develop competent integrated systems thinking, process mapping and quality professionals that are aware of total quality management, quality control and quality improvement techniques resulting in an integrated business system model that will combine current management systems, software packages and world class practices.

The Process

Central to any business excellence regime is the control of systems and processes both technical and transactional. This is why the consulting package delivered to QPSL focused on integrating through system modelling and process mapping, control and improvement techniques as advocated by the international standards for management, ISO 9001; ISO 14001; ISO 27001; ISO 50001 and others.

Complementing the consulting work, the program of training included internal audit training based on the principles outlined in ISO 19011 and provided staff with an overall view of business excellence models and business improvement techniques.

Staff developed competence in managing the business through KPI dashboards, internal auditing, process mapping and procedure writing skills.

“The consulting and corporate training process with OLC identified key areas needing systems integration, process improvement and best practice which led to continued certification to ISO 9001 and other international standards. The final business system model is fully integrated with our key processes, databases, IT infrastructures and easily accessed by all employees and stakeholders. We now have a compliant and manageable system that adds value to our business.”

Simon Crossley Operations Manager



Avans University

Business English & British Cultural Studies

Avans began in 1812, situated in ‘s-Hertogenbosch, and remains to this day one of the Netherlands’ top universities and leaders in modern and professional education delivery. The university is located across three cities now and is modern and sleek thanks to countless efforts to keep it ahead of the competition; with a prime look, its course delivery matches its professionalism. Now, in order to centralise their students with the language of business, Avans set up yearly visits to OLC Europe at our Manchester campus to take advantage of our business expertise for up to one week at a time. The Dutch students have had access for the last two years to our facilities and our professional lecturers including those with PhDs, Masters and professorial experience as well as Manchester’s famous city and its day and night life.


OLC’s Academic team, notably Ms Lisa Rees and Mr Daniel Russell, as well as Dr Chris Bamber and Professor John Sharp, have all contributed to the teaching of Avans’ staff and students alike.


Avans is a university located in Tilburg, Breda and ‘s-Hertogenbosch, the Netherlands; it provides modern and professional Higher Education courses, primarily in Business based subjects.

The Vision

To maintain current relationships with Avans and continue to deliver a myriad of courses to Avans’ staff and students; ensure the use of the city of Manchester is continued, with particular attention to the continuation and augmentation of field research in a way that is both interesting and educational; to build on the current relationship in order to offer Avans’ students further opportunities, to learn and research British business practice and expertise.

The Process

We offer up to two week courses for Avans’ business students. The students have the opportunity to visit the vibrant city centre of Manchester. The Express Networks building is situated close to Piccadilly Gardens, which makes B2B research in the UK extraordinarily convenient. The courses themselves have tended to vary from two day courses in Business English and British Culture or a weeklong Inspirational Visit for Avans’ tutors, to a weeklong course in Strategic Marketing & Business Development.

It is our conscious decision to make sure that the assessment of their learning is made through presentations which remain exciting, fun and deeply engaging. We have had numbers up to nearly 200 in the past which the Express Networks building can easily accommodate and we are keen to keep this tradition going for the benefit of their students and our pleasure in teaching them.

The Benefits

The Avans students regularly comment on our teaching delivery and interaction particularly enjoying “learning new things… about British culture” and a thorough appreciation of “the brainstorm sessions, the presentations and the personal feedback”. Classroom settings are dynamic and learner led, so feedback is crucial to student attainment as well as enjoyment – this is crux of our teaching style and is evident from student feedback.


Barry Bennett Ltd

Information Security Management Systems

The UK’s premier company supplying assistive technology and services to students in receipt of the Disabled Students Allowance since 1996. With offices and forward stock locations covering the whole of the UK, and an unrivalled team of full-time Installers and Trainers, they offer a comprehensive and professional service that is unrivalled in that industry.


Dr Chris Bamber, Mr Greg Paton and Mr Mick Mann of OLC acting as information security systems consultants to Barry Bennett Ltd, worked with senior staff in Bolton, UK to develop ISO 27001 Information Security Management Systems certification.

Barry Bennett Ltd is nationally recognised as the UK leader in providing assistive technologies to disabled students.

The Vision

To develop a system fully compliant with ISO 27001 and ensure that all operational activities at Barry Bennett Ltd are compliant to that standard and that information systems security is not compromised. An important facet of that requirement was to ensure that internal auditors were trained and that certification was achieved in record time. Implementing ISO 27001 through OLC consulting was a four stage process with 16 manageable parts; the benefits of which ensured that information security was embedded in all operational activities of the business:

The Process

Stage One: Start Up

  1. Purchase a copy of the standard
  2. Obtain management support
  3. Determine the scope of the ISMS
  4. Identify applicable legislation

Stage Two: Risk Assessments

  1. Define a method of risk assessment
  2. Create an inventory of information assets to protect
  3. Identify risks
  4. Assess the risks

Stage Three: Control Procedures

  1. Identify applicable objectives and controls
  2. Set up policy and procedures to control risks
  3. Allocate resources and train the staff
  4. Monitor the implementation of the ISMS

Stage Four: Certification Process

  1. Prepare for certification
  2. Preliminary visit (gap analysis)
  3. Initial certification visit
  4. On-going assessments

The Benefits

With information and data now the lifeblood of many Organisations, putting measures in place to protect such information from threats, breaches of security and theft is often essential for ensuring the longevity and reputation of your business.

ISO 27001 Certification with OLC as the consulting team not only protects your Organisation and customers by putting effective security controls in place, but it also demonstrates to stakeholders and customers that you have been independently assessed and verified.

The key benefits for Barry Bennett Ltd were that they had a compliant system of data management and security that was fully integrated within the business. A team of internal auditors were fully trained to be able to deliver an internal audit program that assessed not only information security but quality management and environmental management system elements too.