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08Aug

Quantum Profile Systems Ltd

Process Based Improvement

Established over 40 years ago, QPSL is a leading manufacturer of specialist building products under the Quantum, Dacatie, Qwood and Q Lean Supply brand names. All those brands combine a strong manufacturing heritage with the latest lean production principles in order to create value as our customers see it. Quantum have recently engaged in system improvement activities and gained certification to ISO 14001, the environmental management systems standard, which now compliments their ISO 9001: 2008 quality systems certification with SGS. The introduction of lean manufacturing has led to one piece flow giving improved productivity and significant increases in profitability.

Partners

Dr Chris Bamber and Mr Enis Elezi of OLC acting as quality consultants to QPSL worked with senior staff in Oldham, UK to develop process mapping, control and improvements 2014.

Profile

QPSL is nationally recognised as the UK leader in stair nosing building products and is the largest supplier of stair nosing products in the UK.

The Vision

To deliver a program of continuous improvement, including training to the staff, at the Oldham Headquarters so that they can maintain and service their ISO 14001 and ISO 9001 certification. Develop competent integrated systems thinking, process mapping and quality professionals that are aware of total quality management, quality control and quality improvement techniques resulting in an integrated business system model that will combine current management systems, software packages and world class practices.

The Process

Central to any business excellence regime is the control of systems and processes both technical and transactional. This is why the consulting package delivered to QPSL focused on integrating through system modelling and process mapping, control and improvement techniques as advocated by the international standards for management, ISO 9001; ISO 14001; ISO 27001; ISO 50001 and others.

Complementing the consulting work, the program of training included internal audit training based on the principles outlined in ISO 19011 and provided staff with an overall view of business excellence models and business improvement techniques.

Staff developed competence in managing the business through KPI dashboards, internal auditing, process mapping and procedure writing skills.

“The consulting and corporate training process with OLC identified key areas needing systems integration, process improvement and best practice which led to continued certification to ISO 9001 and other international standards. The final business system model is fully integrated with our key processes, databases, IT infrastructures and easily accessed by all employees and stakeholders. We now have a compliant and manageable system that adds value to our business.”

Simon Crossley Operations Manager

 

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05Aug

Avans University

Business English & British Cultural Studies

Avans began in 1812, situated in ‘s-Hertogenbosch, and remains to this day one of the Netherlands’ top universities and leaders in modern and professional education delivery. The university is located across three cities now and is modern and sleek thanks to countless efforts to keep it ahead of the competition; with a prime look, its course delivery matches its professionalism. Now, in order to centralise their students with the language of business, Avans set up yearly visits to OLC Europe at our Manchester campus to take advantage of our business expertise for up to one week at a time. The Dutch students have had access for the last two years to our facilities and our professional lecturers including those with PhDs, Masters and professorial experience as well as Manchester’s famous city and its day and night life.

Partners

OLC’s Academic team, notably Ms Lisa Rees and Mr Daniel Russell, as well as Dr Chris Bamber and Professor John Sharp, have all contributed to the teaching of Avans’ staff and students alike.

Profile

Avans is a university located in Tilburg, Breda and ‘s-Hertogenbosch, the Netherlands; it provides modern and professional Higher Education courses, primarily in Business based subjects.

The Vision

To maintain current relationships with Avans and continue to deliver a myriad of courses to Avans’ staff and students; ensure the use of the city of Manchester is continued, with particular attention to the continuation and augmentation of field research in a way that is both interesting and educational; to build on the current relationship in order to offer Avans’ students further opportunities, to learn and research British business practice and expertise.

The Process

We offer up to two week courses for Avans’ business students. The students have the opportunity to visit the vibrant city centre of Manchester. The Express Networks building is situated close to Piccadilly Gardens, which makes B2B research in the UK extraordinarily convenient. The courses themselves have tended to vary from two day courses in Business English and British Culture or a weeklong Inspirational Visit for Avans’ tutors, to a weeklong course in Strategic Marketing & Business Development.

It is our conscious decision to make sure that the assessment of their learning is made through presentations which remain exciting, fun and deeply engaging. We have had numbers up to nearly 200 in the past which the Express Networks building can easily accommodate and we are keen to keep this tradition going for the benefit of their students and our pleasure in teaching them.

The Benefits

The Avans students regularly comment on our teaching delivery and interaction particularly enjoying “learning new things… about British culture” and a thorough appreciation of “the brainstorm sessions, the presentations and the personal feedback”. Classroom settings are dynamic and learner led, so feedback is crucial to student attainment as well as enjoyment – this is crux of our teaching style and is evident from student feedback.

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11Jul

Royal Saudi Air Force

Training Military Officers

In addition to military pilots, air forces have ground support staff that support the aircrew. In a similar manner to civilian airlines there is therefore supporting ground crew, as pilots cannot fly without the assistance of other personnel such as engineers, loadmasters, fuel technicians and mechanics. OLC have trained such military aircrew and supporting personnel such as airfield defence troops, weapons engineers and air intelligence staff form the Royal Saudi Air Force.

Partners

Royal Saudi Air Force (RSAF) staff are highly qualified professionals that seek international qualifications and recognition for their competencies and skills.

Profile

Several short term, two and five week, training courses have been carried out by OLC, in the UK, to up skill RSAF military officers in non-military competencies.

The Vision

To provide a complete experience for RSAF officers, including delivery of non-military short term courses in the UK. The joint vision of RSAF and OLC was to provide excellent training in inspiring venues in Manchester, UK and to ensure the accommodation, welfare and extra activities were appropriately managed.

The Process

All of the hard work in organising and delivering training for overseas delegates in the UK was done by OLC. A superb hotel, the Place and superb venues, OLC Manchester Branch, Manchester United Football Club and the Civic City Hall played host to RSAF officers during their stay in the UK.

The programmes of training during 2012 season included ‘Diplomacy and Protocol’ ‘Budgeting and Finance’ and also ‘Training Management’ courses of 2 weeks and 5 weeks duration.

Professor John Sharp, Dr David Bamber and Dr Chris Bamber of OLC delivered exciting and valuable training both in classroom and on field trips around the northwest of England. The main philosophy of OLC training courses are to facilitate learning by doing and provide useful tools and techniques that can be used back in the work place. For example, during the Diplomacy and Protocol course the Lord Mayor of Manchester was visited and the RSAF officers were given a civic welcome by the first citizen of the city.

The Benefits

The RSAF officers gained experience of the culture, work ethics, diplomacy and protocols of the UK as well as improving specific skills gained on their course. Teaching by professors and doctors skilled in facilitating learning by doing transferred knowledge through many practical training activities that supported classroom delivery.

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11May

STAG Geological Services

ISO 9001: 2008 Quality Management Case Study Systems

STAG is recognised as a leading provider of practical solutions to

its expanding customer base of major multinationals & emerging independents worldwide.

STAG Geological Services Limited formed in 1995 with a small, select group of wellsite and operations geologists. Client companies appreciated the straightforward approach of Stag, and the competence of the personnel offered. Stag grew with the development of a training arm and the establishment of two lecture rooms as comfortable venues in newly built offices.

Partners

Dr Chris Bamber of OLC acting as quality consultant to STAG helped implement new quality practices and appointed third party assessors DNV to certify the newly developed quality management systems.

Profile

Building a quality system certified by DNV would be immediately recognised in the industry as a commitment to quality provision of geological services.

The Vision

To position STAG as a quality assured provider of geological services to the worldwide oil and gas industry.

The Process

OLC carried out an initial audit and gap analysis of the STAG Geological Services Ltd operational activities in Aldermaston, UK. This led the way for a process of developing a quality management system that satisfied ISO 9001: 2008 requirements. Firstly, the key process of STAG were identified and documented within a business system model which became the central tenet of their quality management manual.

OLC trained James Tidey in the skills of quality auditing and continuous improvement which in turn led to improvement of operations. After a period of systems development and consultation with OLC, the STAG quality management system was ready for third party assessment. The most appropriate of the certifying bodies for the industry STAG operated was considered as DNV. It was in January 2011 that the initial assessment was carried out and the certification visit was conducted in March of that year, leading to certification of STAG quality management system to ISO 9001: 2008 later that month.

The Benefits

The consulting process with OLC identified key areas of improvement for the business which led to certification, with DNV, of the STAG Geological Services Ltd quality management system within one year of the project start. STAG have confirmed their position within the oil and gas industry as leaders in the field of Geological Service provision.

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11May

Vestas Blades (UK) Ltd

HR Development Programme

Vestas started to manufacture wind turbines in 1979 and has played an active role in this dynamic industry ever since. In 1987, Vestas began to concentrate exclusively on wind energy and since then, the company has developed from a pioneer in the industry with a staff of around 60 to a global hi-tech market-leading group with more than 9,500 employees (Vestas Publication, June 2004).

Partners

Partnered with the University of Salford and EEF NW to provide internationally recognised certification for Vestas Blades Employees.

Profile

This human resource and people skill development programme of work was aimed at supporting all employees toward a shared purpose of building a High Performing Organisation.

The Vision

To position Vestas Blades UK as a Best–in-Class manufacturer on the Isle of White, through providing an organisational needs analysis and delivering training, education and skills development activities.

The Process

Through partnerships with EEF NW, The University of Salford and OLC delivered to employees of Vestas Blades an unrivalled training and development programme. This programme delivered to the entire company on the Isle of Wight an awareness of the need for Organisational Excellence and High Performance Organisation best practice. In particular, OLC trained up to 26 employees to University Diploma level with Salford University and to Professional Diploma level with the EEFNW and through OLC City and Guilds Centre Status the Business Improvement Techniques programme up to level 4 to all technical staff personnel.

Professor John Sharp lead the team of trainers and lecturers to deliver a co-ordinated set of modules and awareness sessions for employees of Vestas.

The Benefits

The organisational needs analysis has led to delivery of recognised professional and academic qualifications which has increased the personnel competence of the entire organisation and positioned Vestas Blades UK as centre of excellence in organisational excellence within the Vestas Group

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10Mar

Azzawiya Oil & Gas Refinery

Tailored Higher National Certificate in Operations Engineering

Azzawiya Oil Refinery Company (ARC) needed to place their refinery technicians on a UK based Higher National programme of engineering study. OLC (Europe) Ltd. Incorporating EETTEC were able to provide a tailored course suited to the needs of ARC and focus the programme on oil refinery operations.

Dr. Chris Bamber, Managing Director (EETTEC Ltd)

Partners

Azzawiya Oil Refinery Company (ARC) were taught by OLC’s Engineering Academic Team, including Professor John Sharp.

Profile

Azzawiya Oil Refining Company (ARC) is a wholly owned subsidiary of Nation Oil Corporation (NOC) and is incorporated under Libyan Commercial Law since 1976. It started production with a nameplate capacity of 60,000 BPSD and in 1977, production capacity was doubled to 120,000 BPSD. It was designed to produce products to meet latest specifications of International Standards. It is also equipped to maintain strict air and water quality standards as enforced in other developed countries.

The Vision

To provide a tailored course for 39 weeks that satisfied EDEXCEL accreditation requirements and fulfilled the need of refinery operations technical content.

The Process

Dr Chris Bamber devised with collaboration from the training department at ARC a tailored 39 weeks programme. This would be unique to EETTEC Limited and would allow technicians the opportunity to go for an HNC within 39 weeks of starting the programme.

Dr Chris Bamber interviewed various operations technicians and also engineering staff at ARC. A review of similar programmes at other UK establishments was carried out and following discussion with the training department at ARC a programme was developed and accepted. That programme was approved by the NOC academic course analyst and students started their programme in March 2008.

It is our conscious decision to make sure that the assessment of their learning is made through presentations which remain exciting, fun and deeply engaging. We have had numbers up to nearly 200 in the past which the Express Networks building can easily accommodate and we are keen to keep this tradition going for the benefit of their students and our pleasure in teaching them.

The Benefits

ARC staff obtained UK accredited HNC in Operations Engineering (Instrumentation and Control) which includes modules focused on refinery operations and refinery engineering practices.

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